5 things an e-commerce website can learn from an online VoC program

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Voice of the customer studies allow e-commerce websites to gather actionable data which is not available from any other source.
You can read about the benefits of VOC for e-commerce websites, along with some interesting things I discoveredin this post I wrote for the UserZoom UK blog.

 

Voice of the customer studies are only one of the many user research techniques we apply in TeaCup Lab.
Tell us about your project and discover how we can involve your customers in your design process.

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