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About us

We are a Spanish UX research studio working globally for small and large brands
TeaCup Lab is a team of experienced UX consultants who are passionate about understanding the "why" behind every human behavior, experience and decision. 

We firmly believe that every aspect of a brand can be explained, and we excel at providing these explanations. 

Our mission is to offer companies objective customer data to help them make well-informed strategic and design choices.

Find answers to difficult questions

We leverage our expertise in experience design and research techniques to help organizations find answers to key questions around their users. In this way they can make better decisions about their products and provide great user experiences.

Make informed decisions

We help companies make informed business decisions by providing reliable data. Our aim is to ensure that decisions are made based on evidence rather than assumptions.


We provide actionable insights and also assist our clients in designing their action plan, ensuring it aligns with their business objectives

We are your full-service research partner

When you work with us, you can expect:

  • Receiving a personalized research plan tailored to your specific needs.
  • Collaborating closely with our expert team, who will oversee your research.
  • Obtaining the ideal participants for your research.
  • Maintaining complete control over the research process.
  • Receiving precise insights and guidance on how to effectively implement them.

See how we work ->

In-person and remote research

We can readily adapt to the requirements of your project, offering both remote testing and in-person evaluations in our state-of-the-art testing facilities.

Discover our UX research lab ->

Global research

Thanks to our multicultural team, an extensive network of partners, and years of experience conducting research for Fortune 500 companies, we have the capability to execute and manage complex studies on a global scale.

Discover our global capabilities  ->

Ready to elevate your user experience? Let's talk!
The answers you are looking for, one click away.
Get in touch ->

Trusted by leaders of all sectors

Our team

Stefano Serafinelli
CEO, Director of User Research
Mónica Bohigas
PM, Sr. User Researcher
Paulina Máslona
User Researcher
María Pretel Aguilar
User Researcher
Vannessa Uhlein
Sr. User Researcher
Susana Binder
User Researcher

Join our team

There are no open positions right now, but we are always interested in getting to know talented researchers out there! If you think you could be a great fit for our team, please feel free to send us your CV

Working at TeaCup Lab involves conducting extensive international research, and a minimum of C1-level English proficiency is a mandatory requirement to work with us. Proficiency in any other language, particularly German, is a big, big plus."
We are a 100% user research agency so we are currently not accepting applications for UX Design roles.

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TeaCup Lab Logo
TeaCup Lab is a user experience consultancy agency founded in Madrid in 2016. We specialize in User Research & User testing for global brands.
Copyright 2019-2023 TeaCup Consulting SL

Contact us

TeaCup Lab 
Calle Jaén 2, 1ºG
28020, Madrid, Spain
+34 910 59 21 36