10 tips for building your own Voice Of the Customer program

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Some useful advices on how to build your Voice of Customer program,  from my webinar for UserZoom.

Tip 1: Review your site
Tip 2: Do a pilot test
Tip 3: Allow longer questionnaires
Tip 4: Write a clear and engaging invitation message
Tip 5 to 7: Make your questions easier to read and understand
Tip 8: Use open ended questions wisely
Tip 9: Don’t exclude mobile users
Tip 10: Choose the right moment to intercept your users


At TeaCup Lab we run Voice of the Customer studies to better understand the needs and the problems of your customers.

Tell us about your project and discover how we can help you.

+34 910 59 21 36​

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