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The first and most important thing when we do an online survey is to be clear about what we can get from it; what is

The COVID pandemic has changed our lives – we started behaving differently in public spaces, thinking twice about visiting older relatives, relying on technology even

A heuristic analysis is a usability evaluation method that, unlikely usability tests, does not involve real users directly. Instead, it is based on a set of

The 10 heuristics defined by Jakob Nielsen and Rolf Molich are good practices that can be applied to interface design to evaluate its usability. These

Using acquaintances as research participants is a fairly common resource, especially in small settings that don’t have a budget for research. However, it is also

Finding and selecting the participants for your user research is one of the most important tasks and, at the same time, one of the ones

As you remember, in previous articles, we have already talked about cognitive biases. This trilogy of articles begins with the overview and related literature on

Why does a ride-hailing company wish to become a ‘world class user-research reference’? Because it works. Earlier this year, while completing the Design Research program