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Culturally Informed User Research for SkincAIr’s Health AI

Discover how TeaCup Lab uses global UX research and culturally informed design to shape SkincAIr, an AI-driven health tool for frontline helathcare workers in sub-Saharan countries

What is SkincAIr

SkincAIr is developing an advanced AI model for detecting skin conditions using medical images. This technology uses deep learning to analyse images of the skin captured via smartphone and provide accurate diagnostic support to frontline healthcare workers, particularly in low- and middle-income countries where medical resources are limited.

Our goal is to improve the early detection of skin NTDs, inform treatment decisions, and ultimately reduce their impact by enabling faster and more reliable diagnoses. The model is trained using diverse datasets collected from multiple regions to ensure an optimal performance across different skin tones, age groups, and geographic backgrounds

Our role

TeaCup Lab is leading Work Package 1 (WP1), which focuses on culturally informed user research. The aim of their work is to ensure that the SkincAIr app is developed with a thorough understanding of the cultural, social and contextual factors affecting frontline healthcare workers and patients in sub-Saharan Africa.

To succeed in their tasks, TCL is responsible for the following, among other things:

  • Conducting participatory research with communities and healthcare professionals to identify user needs, expectations, and barriers to adoption.
  • Ensuring the mobile app design is culturally sensitive, accessible and aligned with local practices and health system realities.
  • Coordinating field studies, workshops and interviews with African partners to ground the solution in real-world contexts.

Research results

Client:
Techniques:
Desk Research
Interviews
Ethnography
Workshops
User testing
Markets:
Kenya, Ethiopia, Senegal
Year:
2025 - Ongoing 
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TeaCup Lab is a user experience consultancy agency founded in Madrid in 2016. We specialize in User Research & User testing for global brands.
Copyright 2019-2023 TeaCup Consulting SL

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TeaCup Lab 
Calle Jaén 2, 1ºG
28020, Madrid, Spain
+34 910 59 21 36
hola@teacuplab.com