Customer Experience mapping

What they are

It’s a visualization of a complete experience that a person goes through to reach an objective, regardless of whether it’s a specific business or service.

It contains a detailed description of all the steps including needs, problems, moods and points of contact with the service.

When to use them

It’s used to obtain an overview of a user’s experience within a product or service and identify those aspects that are susceptible to improvement.

Our services include

  • Collect and analyze information
  • Create and present an experience map of your clients


Customer Experience Map 


Timescales depend on the unique characteristics of each project and the information previously available.

Do you have a project that you’re interested in discussing with us?

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