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USER RESEARCH TECHNIQUES
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Customer Experience mapping
What they are
It’s a visualization of a complete experience that a person goes through to reach an objective, regardless of whether it’s a specific business or service.
It contains a detailed description of all the steps including needs, problems, moods and points of contact with the service.
When to use them
It’s used to obtain an overview of a user’s experience within a product or service and identify those aspects that are susceptible to improvement.
Our services include
- Collect and analyze information
- Create and presen an experience map of your clients
Deliverables
Customer Experience Map
Timings
Timescales depend on the unique characteristics of each project and the information previously available.
Do you have a project that you’re interested in discussing with us?
+34 910 59 21 36
