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Your data safe

Information in compliance with personal data protection regulations

In Europe and Spain, there are data protection regulations designed to protect your personal information which our organization must abide by. Therefore, it's crucial for us that you fully understand what we intend to do with the personal data we request from you. In this regard, we will be transparent, providing you with simple language and clear options, so you have control over your data and can decide how we use your personal information. If you have any questions after reading this information, please don't hesitate to ask. Thank you for your cooperation.

Who are we?

  • Our Tax ID: B87968491
  • Our address: CALLE DOS HERMANAS, 9, 3ºD, ZIP 28012, MADRID (Madrid)
  • Our contact number: +34 910 59 21 36
  • Our contact email: hola@teacuplab.com
  • Our website: www.teacuplab.com

For your trust and security, we inform you that we are registered with the following Commercial Registry/Public Registry. Please feel free to contact us.

What will we use your data for?

Why do we need to use your data?

Generally, your personal data will be used to interact with you and provide our services. They may also be used for other activities, such as sending you advertising or promoting our operations. Your personal data is essential for our interactions and service provisions. In this context, we will offer checkboxes, enabling you to decide on the use of your personal information easily and straightforwardly.

Who will have access to the data we ask for?

Generally, only our authorized personnel will have access to the data we request. Likewise, entities requiring access to your personal data to provide our services will also have access. For instance, our bank will know your details if payment for our services is made via card or bank transfer. Moreover, any public or private entities mandated by law will also have access to your data. As an example, tax laws require certain financial transaction data to be provided to the Tax Agency.

If we need to share your personal data with other entities outside these scenarios, we will always seek your prior consent.

How will we protect your data?

We will secure your data with effective measures based on the risks associated with using your information. Our organization has approved a Data Protection Policy, and we conduct annual checks and audits to ensure your personal data is always safe.

Will we send your data to other countries?

There are countries with secure data environments and others that aren't. For example, the European Union is a safe environment for your data. Our policy is not to send your personal data to any country that isn't secure in terms of data protection. If service provision necessitates sending data to a less secure country than Spain, we will always seek your prior consent and apply effective security measures.

How long will we keep your data?

We will retain your data as long as our relationship exists and as mandated by laws. Once applicable legal terms expire, we will safely and environmentally-friendly dispose of them.

What are your data protection rights?

You can contact us anytime to find out what data we have about you, rectify it if incorrect, or delete it once our relationship ends, if legally possible.

You also have the right to request the transfer of your data to another entity, known as "portability."

For any of these rights, you'll need to send a written request to our address with a photocopy of your ID for identification.

In our offices, we have specific forms to request these rights, and we offer assistance to fill them out.

For more information about your data protection rights, you can visit the Spanish Data Protection Agency website (www.agpd.es).

Can you withdraw your consent later?

You can withdraw your consent regarding the use of your data at any time.

For instance, if you were previously interested in receiving advertising about our products or services but no longer wish to, you can notify us using the opposition to treatment forms available in our offices.

If you believe your rights have been neglected, where can you file a complaint?

If you feel your rights have been ignored by our entity, you can file a complaint with the Spanish Data Protection Agency through:

  • Electronic office: www.agpd.es
  • Postal address: Spanish Data Protection Agency C/ Jorge Juan, 6 28001-Madrid
  • By phone: Tel. 901 100 099 Tel. 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency is free, and you don't need a lawyer or solicitor.

Will we create profiles about you?

Our policy is not to create profiles of our service users. However, in certain situations, for service provision, commercial or other purposes, we might need to create information profiles about you. An example could be using your purchase history to offer tailored products or services. In such cases, we will apply effective security measures to protect your information from unauthorized individuals intending to use it for their benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained. If we need to use your data for different activities, we will always ask for your permission first.

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TeaCup Lab is a user experience consultancy agency founded in Madrid in 2016. We specialize in User Research & User testing for global brands.
Copyright 2019-2023 TeaCup Consulting SL

Contact us

TeaCup Lab 
Calle Jaén 2, 1ºG
28020, Madrid, Spain
+34 910 59 21 36