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SERVICES

Strategic Product Discovery

We find out what's actually worth building.
Understand your users before you build, not after. Worldwide user research led by senior researchers and conducted with real users, wherever your market is.
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WHY DOING DISCOVERY RESEARCH

Even a great product fails when it's built for the wrong audience

Discovery is where you avoid making expensive mistakes. By mastering multiple research techniques, we guide you through the strategic questions that decide whether a product finds its users at all:

  • Who are my target users and what do they actually need?
  • What do they expect from my product?
  • Which of those needs are not met by the market?
  • So what is genuinely worth building first?

Benchmarks based on user needs

Traditional benchmarking often focuses on comparing feature checklists. At TeaCup Lab, we start with your users' actual needs and expectations, measuring how effectively you and your competitors meet them.

Our benchmarks provide strategic product direction, helping you decide what to build next, not just a count of market features.

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Discovery, wherever your users are

Thanks to our multicultural team, an extensive network of partners, and years of experience conducting research for Fortune 500 companies, we execute and manage complex discovery studies on a global scale, ranging from multi-market benchmarks to fieldwork in Kenya and Ethiopia.

500+
GLOBAL PROJECTS DELIVERED
20+
COUNTRIES
200+
CLIENTS 
Our global research capabilities

Your full-service research partner

We transform your questions into verified answers. We handle all the operational and logistical details of your global research, allowing your team to focus entirely on insights.

Easy participant recruiting
We find the right participants for each study, from consumers to B2B professionals.
Personalized research
We work closely with our clients, providing a personalized and flexible service.
Live multi-language streaming
Observe sessions in real-time, from anywhere and in any language.
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In-person or remote: whichever fits your project

We adapt to your project's requirements: moderated remote or in-person sessions anywhere in the world, with live streaming included, plus access to our state-of-the-art facilities in Madrid, with an observation room where your team can watch discovery unfold live.

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Always the right technique for your project

Focus groups
In-depth interviews
Customer experience mapping
Ethnography and user diaries
User personas
Online surveys
Card sorting
True intent studies

Our Projects

We've completed more than 500 projects across more than 20 countries for more than 200 companies. Our user research has contributed to the satisfaction of millions of customers.
Travel - 2025
Multi-Market Flight Booking Experience Benchmark for Volotea
UX research agency TeaCup Lab partnered with Volotea to benchmark its digital booking experience against five major competitors for the third consecutive year.
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SOCIAL MEDIA PLATFORM
Social Media - 2023
Mitigating Generative AI Risks and Misinformation During German Elections
What are the key risks that GenAI users perceive around the upcoming election? We conducted foundational research to understand how users interpret and respond to AI-generated content on major social media platforms ahead of the upcoming elections in Germany.
HEALTHCARE COMPANY
Healthcare - 2021
Simplifying Daily Diabetes Management for Digital Health Users in Italy
Our qualitative user research in Italy assessed how individuals interact with a continuous glucose monitoring (CGM) app. We examined onboarding workflows, feature prioritization, and in-app communication to make daily diabetes management seamless and empowering for users.

Automotive - 2018
Multi-Market Digital UX Audit for SEAT
SEAT partnered with TeaCup Lab to examine its consumer websites across Spain, Germany, and the United Kingdom, aiming to identify improvements that could significantly impact its users’ experience.
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TeaCup Lab is a UX research agency founded in 2016 and based in Madrid, Spain. We plan and run user research for international brands, covering strategic discovery, usability testing, UX tracking and competitive benchmarks.
© 2016-2026 TeaCup Consulting SL. All rights reserved.

Contact us

TeaCup Lab 
Calle Jaén 2, 1ºG
28020, Madrid, Spain
+34 910 59 21 36
hola@teacuplab.com